Reasons to not want Sky Broadband

Coming from PLDT Business line for 4 years.. I got what we want from PLDT. Download anything and everything... Continuous connection.. etc.. but all that has its caveats... And I'll just talk about it some other time.

This is about Sky Broadband service...

We were excited about the new ISP (Internet Service Provider) because it promises to be fast. And it is.. but it has its down falls.. and they are good reasons to not subscribe.

1. Epic reason: You cannot download from Rapidshare, Mega upload, etc.. (those file sharing service that tracks your IP address) and other sites like 4chan. It will always tell you that you have exceeded their download limit.. please wait for # minutes to download again... etc.. even if it's your first time visiting the site.
2. Connection cuts off sporadically.. but not always... [bad if you're downloading a big file without the use of download managers]
   
3. If the connection is slow.. its REALLY slow...
4. It's not "user friendly" to share [you have to be technically inclined to tweak advanced settings]
   
5. Customer service.

I think you've read about me blabbing about concerns 1 - 4 on my comments on my brother's multiply. But now I'm really pissed at that customer rep that I just talked a while ago.

I usually get what I want when talking to a call center agent. Like the first time I inquired as to why I cannot download from Rapid Share. The agent told me what to do, what needs to be done. And it worked..

ME: di ako makagamit ng rapidshare. [simpleng impormasyon di ba?]
CA: sir regarding sa rapidshare kailangan nyo pong gumamit ng proxy dyan. bigay ko po sa inyo yung IP... [edi binigay nya]
ME: ok sige thanks.

So I did what he told me and boom.. It worked.. So I'm happy.

And now... Di na gumagana yung sinabi nung CA na iyon kasi matagal na yun at nag "upgrade" na ng system yung Sky...

So I had to ask for another proxy setting. Kasi mag dodownload kami ng bagong map ng DoTA.

[in fairness mabilis silang sumagot ngayon ah.. 4 na ring lang]

(DIAL sky cs number)
AM: (answering machine) if you're a postpaid cable subscriber press one...
ME: (antay)
AM: if you're a prepaid cable subscriber press two..
ME: ...
AM: if you're a sky broadband subscriber press three...
ME: (pindot three)
AM: (ring... ring... ring... ring...)
CA: Thank you for calling Sky Broadband this is Jon-jon speaking how may I help you? (Oo, maliwanag ang pagkakasabi nya ng intro nya to the point na naaalala ko pa ito.. [Hindi ko kasi inaalala pangalan nila eh])
ME: May bago ba kayong proxy? Kasi hindi ako makapag download sa rapidshare.. (straight to the point di ba)
CA: Sir, hindi po kami gumagamit ng proxy eh... Wala pong available na proxy... [ano daw? hindi gumagamit pero walang available/ O.o]
ME: So, hindi ako makakapag download sa rapidshare ngayon? [mainit na ulo ko]
CA: Opo.
ME: (baba agad ng telepono) [hindi ko na pinakinggan iba pa nyang sasabihin kasi straight na naman sagot nya eh]

Ay oo nga... wala ngang proxy.. kaya pala may proxy06.skybroadband.com.ph

Oo, wala talaga akong patawad sa mga call center agent.. sila na nga lang mahihingan mo ng tulong sila pa yung kung anu-ano sinasabi...

Talagang pagkatapos nitong lock-down period babalik PLDT DSL na ako.. or maybe bayan dsl..